Don't panic, we are here to help get this issue resolved. Please reach out to us ASAP to email@example.com
Great question, we use sustainably produced yarn made right in the USA. It's a complex process to infuse the fabric blends together for the buttery soft feel.
Not exactly, you would need to add each product to your cart individually. But, we photograph sets to give you an idea of what the potential fit looks like.
Yes, we offer International shipping via either USPS, UPS or DHL.
However, please note that for international orders you will be responsible for any additional import duties, customs, fees and taxes that will be charged by your country and not included in the fulfillment order.
It depends on the shipping method you pick during checkout. You can spend $75 and unlock FREE SHIPPING.
Most orders are picked and shipped within a few days. On average, transit time is roughly 3-7 days.
If your order has not been shipped yet, you can cancel but please note we charge a 10% cancellation fee since we have to disrupt the shipping logistics to grab the order before shipping.
We allow returns within 30 days of delivery and proof of purchase is required.
Upon return, your item will be inspected, and refunds will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Softwear has the right to refuse any garments returned in unsellable condition.
Please email firstname.lastname@example.org with your order number and further instructions will be given to you.
Yes, we are happy to exchange your item for another item but please note the customer will be responsible for shipping the item back.
In order to process an exchange, send an email to email@example.com with the request and order number. All exchanges must be received within 30 days of approval.