FAQs

Don't panic, we are here to help get this issue resolved. Please reach out to us ASAP to info@wearsoftwear.com

Great question, we use sustainably produced yarn made right in the USA. It's a complex process to infuse the fabric blends together for the buttery soft feel.

Not exactly, you would need to add each product to your cart individually. But, we photograph sets to give you an idea of what the potential fit looks like.

Yes, we offer International shipping via either USPS, UPS or DHL.

However, please note that for international orders you will be responsible for any additional import duties, customs, fees and taxes that will be charged by your country and not included in the fulfillment order.

It depends on the shipping method you pick during checkout. You can spend $75 and unlock FREE USA SHIPPING.

Most orders are picked and shipped within a few days. On average, transit time is roughly 3-7 days.

Unfortunately we cannot cancel an order once placed, so sorry!

We allow returns within 30 days of delivery and proof of purchase is required. Please note sale items/flash sale are FINAL SALE.

Upon return, your item will be inspected, and refunds will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise.

All garments must be wrapped in something prior to being placed in the mailer or they will not be accepted back. 

Softwear has the right to refuse any garments returned in unsellable condition.

Please email info@wearsoftwear.com with your order number and further instructions will be given to you.

Yes, we are happy to exchange your item for another item but please note the customer will be responsible for shipping the item back.

In order to process an exchange, send an email to info@wearsoftwear.com with the request and order number. All exchanges must be received within 30 days of approval.